my main hub has internet connection but when I try to add my second Multy X it does not connect

Paul_Morgan99

Zyxel_Melen

Hi @Paul_Morgan99,

Could you describe more details about your issue?

Do you mean the Internet connection loss when you connect second Multy X to the hub or?

Paul_Morgan99

Following a storm my whole internet connection was lost for a day. My primary Multy X (in my study) has connection to the Internet but my second Multy X (in my lounge) does not connect. The light on top is red. I have tried to reboot many times but the second Multy will not link to my primary.

Best regards

Zyxel_Melen

Hi @Paul_Morgan99,

Thanks for the description.

1. May I know if the connection between the first and the second Multy X is wired or wireless?
2. Did the second Multy X connect to the first one before?
3. If it is wireless, please make the second Multy X near to the first one or use weird connection.

Paul_Morgan99

Hi

1. It's wireless
2. Yes, it worked fine before my internet connection was lost for a day
3. Yes I tried the wireless connection between my two Multy Xs just a few metres apart in the same room. the second router would not connect (red light). I have not checked the connection with a cable between the two.

Zyxel_Melen

Hi @Paul_Morgan99,

Thanks for your update. Please help to send us the feedback on the Multy APP.
You can follow the below steps to send feedback on the Multy APP

Our agent will check this issue after you send it.