Why is the PoE function not working on the USG Flex H/HP models?

Zyxel_Jeff

Question :

The user may encounter an issue where the PoE function is enabled on the USG Flex H/HP models, and the device is connected to a PD device, but the PoE function is not working and there is no power displayed on the PD device. What could be the possible reason?

Answer :

The possible reason could be that the user is using the wrong adapter to connect to the USG Flex H/HP models, which prevents the power supply from supporting the PoE function. Therefore, please ensure that the correct adapter is used to connect to the USG Flex H/HP models.