FWA510 keeps going offline and needs rebooting since last FW update

Zabi1975

Hi, I have this FWA510 rooter since 1,5 years, had been working fine.. Since last firmware update keeps loosing connection, goes offline and needs rebooting. It somethimes does once a week other times each day.. any help out there? 🙄

Zyxel_Kay

Hi @Zabi1975

Thank you for reaching out. We haven't received similar reports regarding this issue with the latest firmware. Let's try some initial troubleshooting steps to address the problem:

1. Reboot your FWA510 and reinsert the SIM card to ensure proper detection.
2. Optimize placement: Position your device near a window and orient it toward the cellular base station for better signal reception. For more tips on achieving a stable signal, please refer to this guide:
   https://community.zyxel.com/en/discussion/26632/what-is-a-good-5g-cellular-signal-of-mobile-router

To assist you further, kindly provide the following:

• Your device firmware version.
• A backup of your configuration file.
• A screenshot of the full Cellular Info page showing signal levels (Homepage > Cellular Info > click ">" to expand the full page).

Please send this information to us via private message.

If your FWA510 is registered in Nebula cloud mode and is online on the Nebula Control Center, please enable Zyxel Support Access and share your Organization/Site name with us.

We’ll do our best to assist you! 😊