I cannot connect with Nebula app

georgeqlauwi

Hi everyone, I started today with trying to connect my ZYXEL SCR 50AXE with the Nebula app. After completing the first two steps and waiting for the green blinking light to stop blinking and become solid I tried to go to the next step. My phone gives me a pop up and asks if I want to join a WiFi (the one thats linked to my device), after it connects it gives a loading screen but then goes back to step 3. I cant seem to get past this step. All lights on my router are solid green (except the cloud one, that one is turned off completely). I dont know what to do.

Zyxel_Melen

Hi @georgeqlauwi,

Since you mentioned except the cloud one, that one is turned off completely, This is more likely because your SCR50AXE can't connect to the Internet.

Reference FAQ

Could you check which method (Static IP/PPPoE/DHCP) your ISP provides for you to access the Internet? If is a static IP or PPPoE, you will need to access SCR50AXE to check whether the WAN configuration is correct or not. Please connect your PC to SCR50AXE's LAN port and access local GUI with the default login details as below.