Unable to access my Three NR5103EV2

Landyman130

I have been using Three's Mi-Fi devices to connect to the internet for over 10 years. My second 5G device is a Three NR5103EV2. It is working OK for all my many home devices.

I am unable to access it's 'Dash board' on my Windows 11 PC and my iPhone Zyxel Air app. I have reset the 5103 using the recessed switch on it's base. I have blue LEDs for cellular signal strength and 5G internet.

I am using the Username and password printed on the 5103 base label. Three's technical support are unable to provide an answer to this problem.

Friday

Hi @landyman130,

Your current issue is that you can not login GUI with the password given on label?

Can you provide the SN# for checking?

thanks.

Landyman130

https://community.zyxel.com/en/discussion/comment/76761#Comment_76761

The SN# is S240Z03009555.

Best regards.

Friday

Hi,

I've sent the admin pw of S240Z03009555.

Please check inbox.

Glavcev777

I have the same problem. I have the same router Three NR5103EV2. I can't connect using the password on the label.

SN:S230Z45000293

Could you help me please?

faisal474

I can't access the app on the device. And that's the serial number. S230Z46003121