NR7123 Can't connect to Zyxal Air App

jjjjpetm
Posts: 6
Freshman Member



Hi, I just got a NR7123 and it doesn't connect to Zyxel Air app, I've tried 3 different Android phones, the web gui works fine and can login as Admin, but app says it can't find the modem.
Another weird behaviour is when connected to the modem's wifi the internet doesn't work, only via cable, I've factory reset multiple times and I still have the same issue.
My Current Firmware Version: V1.00(ACBK.0)b11
I got stuck in screen below.
0
Categories
- All Categories
- 417 Beta Program
- 2.5K Nebula
- 160 Nebula Ideas
- 108 Nebula Status and Incidents
- 5.9K Security
- 331 USG FLEX H Series
- 286 Security Ideas
- 1.5K Switch
- 78 Switch Ideas
- 1.2K Wireless
- 42 Wireless Ideas
- 6.6K Consumer Product
- 259 Service & License
- 402 News and Release
- 86 Security Advisories
- 31 Education Center
- 10 [Campaign] Zyxel Network Detective
- 3.8K FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 85 About Community
- 80 Security Highlight