stability problem internet connection wifi Multy M1

StefanoSindaco

hello, I have a mesh network made up of 2 Multy M1 (WSM 20) I ask for help for stability problems and frequent disconnections from the various devices connected via Wifi. It is known by other users that with the no longer available Firmware V1.00 (ABZF7.0) C0 it created problems, and it created them for me too. I downgraded the Firmware to the latest version provided, namely V1.00 (ABZF6.0) C0, in theory the stable one... Unfortunately the situation after the downgrade has improved slightly but occasionally I continue to have instability. the 2 multy are configured between them in Standard Mode, their position is perfect for the communication distance between them so the connectivity is configured with Backhaul Wireless. I thank anyone who can help me. otherwise I will throw them away and I will never buy Zyxel products again, given that they have also stopped developing firmware for this product; and they have not even sent a last mandatory update to correct the problematic firmware version

Zyxel_Judy

Hi @StefanoSindaco ,

We sincerely apologize for any inconvenience you’ve experienced with the Multy M1. This is a known issue, but unfortunately, we will not be developing the Multy M1 further.

To support affected users, we offer an alternative model. Please reach out to your local support team after filling out the RMA form to discuss the available options.

The RMA link here