Dashboard hanging

Dpj

I notice my dashboard is hanging after adding usg flex 50h or flex 50 hp

Dpj

I must be honest, it's getting so frustrating how buggy it is with applying new configurations.

i do an factory reset

I choose for the local configuration, and applying an config file. I drop and drag my config file into the field. It's applying and rebooting, and after everything is done, my config is empy and factory reset.

Please please try to solve this quickly

Zyxel_Tina

Hi @Dpj,

Regarding your first issue about the dashboard hanging after adding the USG FLEX 50H or FLEX 50HP, to help us investigate further, could you please enable the Zyxel Support Access so we can help check NCC functionality. In this case, please also share your Org. and Site name via private message.

For your second issue about applying a config file in local configuration, where the device reboots but the configuration appears empty and factory defaults, please provide any relevant log files or screenshots and the config file you tried to apply.

Thank you for your cooperation!

Dpj

Excuse, maybe to quick response. Yesterday for sure i had the issue, but now i retried it, with almost the same script, and now its working. What i saw yesterday, it looked, it came shortly online with my script, and then rebooted and changed to factory reset again. When i logged in afterwards, i saw the script was available in the firewall. (under firmware and files), and simply could apply it again. Now it worked as expected. I will keep an eye on it.

If i experience the same again, i will come back to you. I will check something with the hanging dashboards. (something i still have)

Dpj

i removed the firewall from the organisation. Now my dashboard is like this:

now i add the firewall again

and directly:

i can't imagine this isn't easily reproducable for you. It's not only with this firewall, but also with a firewall from a customer.

so it's not organisation depended

PeterUK

Is this with the Edge browser?

do you have any extensions for your browser?

Dpj

i will try met other browsers, without extensions. good point to test

Dpj

yes it has something to it seems with the browser, but strange only with the usg flex 50h / hp series…