Nebula Device status On, but cannot reboot device today at 14:40

Cyber_IT

Dear Sir / Madam,
We checked Nebula Device status On, but cannot reboot device, please advise us. Thank you.

Group: Cyber
ORG: Tinson
SITE: HK, VNM

and Device log show as below:

Zyxel_Melen

Hi @Cyber_IT

Please help to enable Zyxel support access so we can help to check this issue.

https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access

Cyber_IT

Hello Zyxel_Melen,

already enable. Thank you.

Zyxel_Melen

Hi @Cyber_IT

I can't find this org in my org list. Could you help to check it again?

Cyber_IT

Morning Melen,
Below is Group and Organization information.

Cyber_IT

and here is some device log as below

Zyxel_Melen

Hi @Cyber_IT

I still not see this group in my list. But please note that, the Nebula Orchestrator/SD-WAN Nebula and the VPN series firewall had reached their End of life (EOL) status, which means the support we can provide is limited.

We want to clarify if this issue is because the device didn't take the reboot action/process. Could you help to power off the device(about 30 second) and power on it? If this doesn't help. We recommend to upgrade your firewall to USG FLEX H series for optimal performance and support.

Cyber_IT

Hello Melen,

But the case is same as my post on August 2023, all device cannot through nebula orchestrator reboot device. Then the issue is fixed by your team. Thank you.

Cyber_IT

https://community.zyxel.com/en/discussion/18492/nebula-device-status-on-but-cannot-reboot-device-today#latest

Zyxel_Melen

Hi @Cyber_IT

We did some adjustment on the server side, could you help to check if this helps?

Cyber_IT

Hello Melen,

Thank you for your help and now is resume. But may i know is our problem? or next time also will have this issue? Thank you.