Site/Network lost by Android app

w8rn8r

Hi - while my network/site (or whatever this is called, can't see that right now) has been working for a LONG time and continues to work at the present time, the multy app has just lost it a few minutes ago. When I started the app, my devices where shown for a second or so, and then they disappeared.

The messages presented are:

"Verbindung getrennt", and:
"Stellen Sie die primäre MULTY-Verbindung erneut her,
um diesen Standort wieder aufzunehmen."

Which in english is about like this:

"No connected", and:
"Re-create the primary MULTY connection in order to re-connect with this site"

Yes I know support life for my Multy devices is over, but that doesn't mean that Zyxel can simply pull the plug and kill my network.

… has the server had a glitch that perhaps still needs resolving?

Thanks in advance for any help!

Regards
Werner

Zyxel_Melen

Hi @w8rn8r

Could you help to send a feedback in the Multy APP? This could help us investigate this issue.

Additionally, we will reply you via the feedback email.

w8rn8r

Edited: proceeding further by selecting email for sharing, the email address was presented.

— Werner

Hi Melen,

the "Feedback" button leads me to a selection for sharing the information - how and where to should I send it, I suppose via email, to which email address?

Thanks
Werner

Zyxel_Melen

Hi @w8rn8r

We received your feedback email. We are checking it and will update you once we get further information.

RonDev

Exactly the same happened here, but neither Android nor iOS is working.

Having exactly the same error messages but it was working before for more than a year now!

w8rn8r

Yep, my network had also been working without any problems, for over a year.

Makes me wonder about where the problem was caused…