can't delete admins (after transfering organization)

Dpj

As you know i'm busy with changing the organization. So i created 2 environments.

And now i was documenting how to transfer an organization from the old nebula environment to the new one. And it is working. But there is one group transfered also at the admin side.

So when i go to the organization, and then administrators, i see all admins of this organization. (i'm the owner), but there is also one group transfered.

i see

behind the name. and i can see from the name it's from the old environment. How to delete this one?

I cannot find it anywhere further.

(i think it's because i transfered the MSP license) from that environment to the new one.

But not sure.

Yours Dennis

Zyxel_Tina

Hi @Dpj,

To better assist you and provide accurate instructions, we will need to investigate this further. Please enable Zyxel Support Access and provide your org. & site name, as well as the exact name of the admin group you wish to remove, via private message. Additionally, since this involves MSP features, please also ensure that MSP Support is enabled.

Thank you for your cooperation!