Device stuck in Cloud-Saving Mode – no access to local configuration (XMG1915-18EP)

Tommy49

Dear Zyxel Support Team,

I need assistance with my Zyxel XMG1915-18EP switch.

The device is currently stuck in the Cloud-Saving Mode of my Nebula organization.
Because of this, the following issues occur:

• No “Remove from organization” option in Nebula
• Setup wizard keeps appearing
• Local web interface is limited
• “NCC Discovery” cannot be disabled
• Full standalone configuration is not possible
• The switch cannot be unregistered from Nebula

I would like to put the switch fully into Standalone Mode and regain full local management access.
Please remove the device from my organization or disable the Cloud-Saving Mode for my organization so that I can:

1. Remove the device from Nebula
2. Disable NCC Discovery locally
3. Access the full standalone configuration

Device information:

• Model: XMG1915-18EP

Thank you very much for your support.

Best regards,

Zyxel_Tina

Hi @Tommy49,

Regarding the issues of “Setup wizard keeps appearing” and “NCC Discovery cannot be disabled”, could you please describe the behavior in more detail or share some screenshots? This will help us better understand the situation.

Please note that if your account role is not Organization Owner or Organization Full Administrator, you will not be able to disable Cloud Saving Mode. You may also refer to the following FAQ to check how to disable NCC Discovery from the device’s local web GUI:

• How to disable Nebula Control Center Discovery on a Switch? — Zyxel Community

If the above does not seem to be the root cause, could you please enable Zyxel Support Access and provide us with your Organization Name and Site Name so that we can further investigate?

• [Nebula] How to turn on Zyxel Support Access? — Zyxel Community

Alternatively, you may press the RESTORE button for more than 6 seconds to reset the device to factory default.

Please be aware that switching the device from Nebula-managed mode to standalone mode, or performing a factory reset using the restore button, will erase all custom configurations on the device. We recommend backing up your configuration before proceeding to avoid unexpected data loss.