Zyxel 5G router FWA505 out of connection

Gian69

Bought a new FWA505, placed my 5G data SIM inside, upgraded to latest firmware and yesteday worked nicely. Today no connection, I tried several physical powering on/off, no results. The data SIM is correctly working (WINDTre Italy), I tried it in other devide. How to contact customer service for a remote control on my router?

Zyxel_Tina

Hi @Gian69,

Welcome to the Zyxel Community!

Regarding "No connection" on your FWA505, could you please share more details to help us better understand the situation? For example,

• Are your clients still able to see and connect to the FWA505’s Wi-Fi SSID, or is the SSID not visible at all when the issue occurs?
• How do the LED indicators on the front panel behave during the issue?
• Are you able to log in to the Web Configurator (default192.168.1.1)? If yes, please check and share:
  • Cellular Info page
  • System Info page
  • Cellular WAN Status page

Additionally, please enable Zyxel Support Access and provide us your org & site name so we can check your device directly.