Problemi co zixel 505

Vincigiugio

Salve ho dei problemi con il mio modem zixel 505. Appena comprato non riesco a connettere la stampante Epson e la connessione mi cade sempre Ho contattato il centro assistenza mi hanno detto di fare aggiornamento al firmware ma non so neanche come fare qualcuno può aiutarmi grazie

Zyxel_Barry

Hi @Vincigiugio,

I understand you're experiencing issues connecting your Epson printer and frequent disconnections with your Zyxel FWA505, and you've been advised to update the firmware.

Here's a step-by-step guide to help you:

Preliminary Solutions:

1. Firmware Update:

   • While specific instructions for updating the FWA505 firmware via its local interface weren't explicitly found in the search results, generally, you can access the router's web interface by typing its IP address (often 192.168.1.1) into a web browser. Go to Maintenance > Firmware Upgrade page to perform an upgrade.
   • If your FWA505 is managed by Nebula, firmware updates can be managed through the Nebula Control Center under Site-wide > Configure > Firmware Management.

2. Epson Printer Connection:

   • Separate SSIDs: Many older printers, like some Epson models, only support 2.4GHz Wi-Fi. Try creating separate SSIDs for your 2.4GHz and 5GHz bands on your FWA505 and connect your printer only to the 2.4GHz SSID.
   • 2.4GHz Settings: For the 2.4GHz network, set the bandwidth to 20MHz and manually fix the channel (e.g., channel 1) to avoid compatibility issues.
   • Security Protocol: Ensure your FWA505's Wi-Fi security setting for the 2.4GHz band is set to "WPA/WPA2-PSK" (AES), as many printers only support WPA, WPA2-PSK (TKIP), or WPA2-PSK (AES). If issues persist, as a temporary test, you can try setting security to "No Security" to determine if there's a WPA compatibility issue, but this is not recommended for long-term use.
   • Forget Network: On your printer, forget or delete any existing Wi-Fi network profiles before attempting to reconnect.
   • AirPrint: If your Epson printer supports AirPrint, ensure it has the latest firmware and is on the same network and VLAN as your wireless devices. No additional Nebula configuration is typically needed for AirPrint.

3. Frequent Disconnections:

   • AP Placement & Interference: Ensure optimal placement of your FWA505 and minimize potential sources of Wi-Fi interference.

Information Gathering:

To assist you further, please provide the following details:

• FWA505 Current Firmware Version: (You can usually find this in the router's web interface).
• Epson Printer Model: (e.g., WF-2820).
• Network Topology: A simple diagram showing how your FWA505, printer, and other network devices are connected.
• Error Messages: Any specific error messages displayed on the printer or in the FWA505's logs when connection issues occur.
• Nebula Support Access: If your FWA505 is registered with Nebula, please enable Zyxel Support Access via Help > Support Request > Zyxel Support Access in the Nebula Control Center. Also, provide your Organization and Site name. This will allow our support team to directly view your cloud environment configuration and expedite troubleshooting.

Zyxel_Tina

Hi @Vincigiugio,

Benvenuto nella Zyxel Community!

Solo un rapido follow-up — i passaggi suggeriti ti sono stati utili per risolvere i problemi di connessione della stampante Epson e di stabilità della rete con il tuo Zyxel FWA505?

Se il problema persiste, per favore fornisci maggiori dettagli così possiamo aiutarti meglio:

• Versione firmware attuale del FWA505: (Di solito la trovi nell’interfaccia web del modem/router).
• Modello della stampante Epson
• Topologia di rete: uno schema semplice che mostra come sono collegati FWA505, stampante e altri dispositivi.
• Messaggi di errore: eventuali errori visualizzati sulla stampante o nei log del FWA505 quando si verifica il problema.
• Accesso Supporto Nebula: se il tuo FWA505 è registrato su Nebula, per favore abilita Zyxel Support Access.

Grazie! Restiamo in attesa di un tuo aggiornamento.

Welcome to the Zyxel Community!

Just a quick follow up — were the suggested steps helpful in solving your Epson printer connection and network stability issues with the Zyxel FWA505?

If the problem still remains, please provide more details so we can assist you further:

• FWA505 Current Firmware Version: (You can usually find this in the router's web interface).
• Epson Printer Model
• Network Topology: A simple diagram showing how your FWA505, printer, and other devices are connected.
• Error Messages: Any specific error messages displayed on the printer or in the FWA505's logs when connection issues occur.
• Nebula Support Access: If your FWA505 is registered with Nebula, please enable Zyxel Support Access.