USG 100H cant access youtube via roku

minnimsoft

I just switched from a USG FLEX 700 down to a USG 100 H. With the new devices, none of our Roku devices can access youtube. I have disabled all security services without any luck. There is nothing in the logs the shows any type of an error from these devices. As a last resort, I specifically added a rule to permit QUIC from LAN to WAN but that did not help either. Nope that this onyl blocked youtube from roku/TCL devices. Web and phone youtube access works as expected - any help would be appreciated

Al

Zyxel_Judy

Hi @minnimsoft ，

Please refer to the article below to enable IGMP Proxy on your USG FLEX 100H and check whether your Roku devices can access YouTube afterward.

USG FLEX H Series Firewall: IGMP Proxy Support

If the issue persists, please download the configuration file from your USG FLEX 100H and share it with us for further review.

minnimsoft

Hello @Zyxel_Judy

I anabled IGMP Proxy and tested further but I am still experiencing the same issue. YouTube access via a browser works as expected. I just cant access it from any Roku or TCL device. I have attached the startup-config for your review. I appreciate any help you can provide.

startup-config(1).conf.zip

minnimsoft

Zyxel_Judy

Hi @minnimsoft ,

Based on our review, there does not appear to be any abnormal configuration on your USG FLEX 100H. We recommend rebooting or resetting your Roku devices and testing again to see if YouTube can be accessed.

If the issue persists, please share your Nebula organization and site name, and enable Zyxel Support Access, so we can review the event logs for any anomalies.

minnimsoft

Yes, we have tried rebooting the devices several times to no avail.

The Organization is MINNIM. Software and the Site is Willock

I have enabled support access, per your instructions