Cloud saving mode activated after less than 30 days.

ViktorLima

Hi!

My Nebula Cloud saving mode is activated again and again despide regulary admin logins on the same organization.

For example (logins):

2026-04-03 20:xx:xx «— Cloud saving active.
2026-03-21 22:11:55
2026-03-13 11:46:01
2026-03-12 16:16:24

They say it's only activated 30 days after the last admin login to an organization.
So, looks odd to me. Any idea how to fix this?

Zyxel_Melen

Hi @ViktorLima

We are clarifying this issue and I will update you once we have further information. During the waiting period, may I confirm that you did have access to the organization(like the dashboard of your site), did you not?

Zyxel_Melen

Hi @ViktorLima

Could you help to enable Zyxel support access so we can check this issue further?

Here is an FAQ for you to reference:

https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access

ViktorLima

done

scooter2765

I am having this same issue …just happened again this morning and I log in very regularly. This is annoying.