Nebula 20.00 - Google Maps widget moved APs

GiuseppeR

Hello everyone,

Just entered my Nebula and I saw that some APs moved their position inside Google Maps map, like this one:

As you can see it is half outside the building, for sure I placed it inside the office years ago 😂

The same happened on another site, for a warehouse.

Some Google Maps update changed devices‘ position?

Zyxel_Tina

Hi @GiuseppeR,

To better understand the issue and investigate further, could you please enable Zyxel Support Access on both affected sites? Thank you!

Zyxel_Tina

Hi @GiuseppeR,

After thorough investigation, aside from the adjustment you previously reported—where you repositioned the AP back to its correct location between 2026-05-19 21:53:55 and 2026-05-19 21:54:23 (UTC+2)—we did not find any other records indicating device movement.

Therefore, we suspect that the change may have been caused by an update to the Google Maps data itself.

As the issue has not reoccurred, we kindly ask you to continue monitoring the situation. If the issue happens again, please try to preserve the state when the problem occurs and provide more information of the affected devices (e.g., SN) to assist with further investigation.

Thank you for your cooperation.