Nebula 20.00 - Google Maps widget moved APs

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GiuseppeR
GiuseppeR Posts: 747 image  Guru Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 5 Answers First Comment
in Nebula

Hello everyone,

Just entered my Nebula and I saw that some APs moved their position inside Google Maps map, like this one:

image.png

As you can see it is half outside the building, for sure I placed it inside the office years ago 😂

The same happened on another site, for a warehouse.

Some Google Maps update changed devices‘ position?

All Replies

  • Zyxel_Tina
    Zyxel_Tina Posts: 855 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments

    Hi @GiuseppeR,

    To better understand the issue and investigate further, could you please enable Zyxel Support Access on both affected sites? Thank you!

    Zyxel Tina

  • Zyxel_Tina
    Zyxel_Tina Posts: 855 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments

    Hi @GiuseppeR,

    After thorough investigation, aside from the adjustment you previously reported—where you repositioned the AP back to its correct location between 2026-05-19 21:53:55 and 2026-05-19 21:54:23 (UTC+2)—we did not find any other records indicating device movement.

    Therefore, we suspect that the change may have been caused by an update to the Google Maps data itself.

    As the issue has not reoccurred, we kindly ask you to continue monitoring the situation. If the issue happens again, please try to preserve the state when the problem occurs and provide more information of the affected devices (e.g., SN) to assist with further investigation.

    Thank you for your cooperation.

    Zyxel Tina

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