Nebula 20.00 - WAN is declared "Up" but it is down

GiuseppeR

Hello everyone,

as you can see I have a firewall with 2x WANs:

WAN2 is my backup on that site.

WAN1 is down:

Anyway I see that it is declared as "Up":

I think it is a little bit confusing info, as you can see there is zero WAN1 traffic:

How can I solve that?

Thanks in advance.

Zyxel_Judy

Hi @GiuseppeR ,

Based on the screenshot provided, we are unable to confirm that WAN1 is actually down.

The behavior could be caused by the device not allowing ping and related to a traffic statistics display issue. How about the traffic in real?

Could you please provide your Nebula organization and site name and enable Zyxel Support access so we can investigate further?

GiuseppeR

Hi @Zyxel_Judy

sent a PM with infos and detailed screenshots