Somehow my access point got sucked into Nebula.

AnonymousUser

Somehow my access point got sucked into Nebula.

I want to unregister, but the steps provided elsewhere don't work - I do not have any Android device (actually as a matter of principle). I'm fairly sure there is Linux underneath the Zyxel surface, so having a solution for Linux users would seem prudent.

Otherwise, is there some address I can email to have this manually erased. Obviously, I have the QR code itself…

- Series number is removed by Zyxel agent-

Please help

AnonymousUser

Is this now a public post? It is very unclear, as I thought I was sending a PM. Can you remove the S/N?

Zyxel_Luna

Hi AnonymousUser,

yes, this is a public post, so we have removed your serial number for you.

I’ve sent you a private message; you can reply to me directly in the inbox with a photo of the label on the back of your device.

Zyxel_Luna

Hi AnonymousUser,

We can help you unregister your device. Please send me a private message by clicking on my account and selecting "Message," along with a photo of the label on the back of the device showing the serial number (S/N) and MAC address.

AnonymousUser

Is this now a public post? It is very unclear, as I thought I was sending a PM. Can you remove the S/N?

Zyxel_Luna

Hi AnonymousUser,

yes, this is a public post, so we have removed your serial number for you.

I’ve sent you a private message; you can reply to me directly in the inbox with a photo of the label on the back of your device.

Zyxel_Luna

Hi AnonymousUser,

We've received your private message.

Thank you for providing the photos—we've successfully unregistered both devices for you.

Have a wonderful day!