Somehow my access point got sucked into Nebula.

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AnonymousUser
AnonymousUser Posts: 3 image  Freshman Member
First Comment
edited August 6 in Nebula

Somehow my access point got sucked into Nebula.

I want to unregister, but the steps provided elsewhere don't work - I do not have any Android device (actually as a matter of principle). I'm fairly sure there is Linux underneath the Zyxel surface, so having a solution for Linux users would seem prudent.

Otherwise, is there some address I can email to have this manually erased. Obviously, I have the QR code itself…

- Series number is removed by Zyxel agent-

Please help

Best Answers

  • AnonymousUser
    AnonymousUser Posts: 3 image  Freshman Member
    First Comment
    Answer ✓
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    Is this now a public post? It is very unclear, as I thought I was sending a PM. Can you remove the S/N?

  • Zyxel_Luna
    Zyxel_Luna Posts: 13 image  Zyxel Employee
    First Comment First Answer Friend Collector
    Answer ✓
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    Hi AnonymousUser,

    yes, this is a public post, so we have removed your serial number for you.

    I’ve sent you a private message; you can reply to me directly in the inbox with a photo of the label on the back of your device.

All Replies

  • Zyxel_Luna
    Zyxel_Luna Posts: 13 image  Zyxel Employee
    First Comment First Answer Friend Collector
    edited August 6
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    Hi AnonymousUser,

    We can help you unregister your device. Please send me a private message by clicking on my account and selecting "Message," along with a photo of the label on the back of the device showing the serial number (S/N) and MAC address.

  • AnonymousUser
    AnonymousUser Posts: 3 image  Freshman Member
    First Comment
    Answer ✓
    Options

    Is this now a public post? It is very unclear, as I thought I was sending a PM. Can you remove the S/N?

  • Zyxel_Luna
    Zyxel_Luna Posts: 13 image  Zyxel Employee
    First Comment First Answer Friend Collector
    Answer ✓
    Options

    Hi AnonymousUser,

    yes, this is a public post, so we have removed your serial number for you.

    I’ve sent you a private message; you can reply to me directly in the inbox with a photo of the label on the back of your device.

  • Zyxel_Luna
    Zyxel_Luna Posts: 13 image  Zyxel Employee
    First Comment First Answer Friend Collector
    Options

    Hi AnonymousUser,

    We've received your private message.

    Thank you for providing the photos—we've successfully unregistered both devices for you.

    Have a wonderful day!

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