244 Cloud-saving mode won't activate.

FabioBasso

When accessing a client's nebula.zyxel.com, I receive the attached warning, but the button is not enabled for me. I have already tried accessing it via Firefox and Chrome, and also using Windows 10, Windows 11, and Linux.

Seleção_017.png

Zyxel_Tina

Hi @FabioBasso,

The issue you are experiencing with the disabled button is typically related to administrator privilege restrictions. Please refer to the following information and troubleshooting steps:

1. Check Administrator Permissions: Accounts with Owner, Full Administrator, or Delegated privileges can disable Cloud-Saving Mode.
2. Verify Your Role: You can verify your account's exact privilege level in the Org. privilege field by navigating to Organization-wide > Administrators.
3. Enable Zyxel Support Access: If you confirm that your account has one of the privileges mentioned above but the button remains greyed out, please enable Zyxel Support Access under Help > Support Request so our team can investigate the organization directly.

To help narrow down the issue, could you share:

• What is your current administrator privilege level under that organization?
• What is the name of the Nebula Organization experiencing this?

Zyxel_Tina

Hi @FabioBasso,

The issue you are experiencing with the disabled button is typically related to administrator privilege restrictions. Please refer to the following information and troubleshooting steps:

1. Check Administrator Permissions: Accounts with Owner, Full Administrator, or Delegated privileges can disable Cloud-Saving Mode.
2. Verify Your Role: You can verify your account's exact privilege level in the Org. privilege field by navigating to Organization-wide > Administrators.
3. Enable Zyxel Support Access: If you confirm that your account has one of the privileges mentioned above but the button remains greyed out, please enable Zyxel Support Access under Help > Support Request so our team can investigate the organization directly.

To help narrow down the issue, could you share:

• What is your current administrator privilege level under that organization?
• What is the name of the Nebula Organization experiencing this?