[NEBULA] NSG100 Registration Issues

Pook
Pook Posts: 136  Ally Member
First Anniversary 10 Comments Nebula Gratitude Friend Collector
edited April 2021 in Nebula

Hi Guys

So I have a firewall that will not register fully on the Nebula portal. It shows as connected/unregistered on the local GUI. I have run the ZON utility and upgraded the firmware manually but this had no effect.

I have also tried unregistering and re-registering via the app but it juyst refuses to complete, any ideas?

Comments

  • Pook
    Pook Posts: 136  Ally Member
    First Anniversary 10 Comments Nebula Gratitude Friend Collector

    So a full factory reset resolved.

  • Zyxel_Jonas
    Zyxel_Jonas Posts: 313  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited March 2020

    Hello @Pook ,

    May I know if you could provide organization name to us, so we could check the NSG100 history status. If it is convenient also activate Zyxel Support (New Nebula > HELP >Support Request).

    Thanks.

    Jonas

    Jonas,

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