[NEBULA] NSG100 Registration Issues

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Pook
Pook Posts: 153 image  Master Member
First Comment First Answer Friend Collector Nebula Gratitude
edited April 2021 in Nebula

Hi Guys

So I have a firewall that will not register fully on the Nebula portal. It shows as connected/unregistered on the local GUI. I have run the ZON utility and upgraded the firmware manually but this had no effect.

I have also tried unregistering and re-registering via the app but it juyst refuses to complete, any ideas?

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  • Pook
    Pook Posts: 153 image  Master Member
    First Comment First Answer Friend Collector Nebula Gratitude

    So a full factory reset resolved.

  • Zyxel_Jonas
    Zyxel_Jonas Posts: 313 image  Zyxel Employee
    25 Answers First Comment Friend Collector Fifth Anniversary
    edited March 2020

    Hello @Pook ,

    May I know if you could provide organization name to us, so we could check the NSG100 history status. If it is convenient also activate Zyxel Support (New Nebula > HELP >Support Request).

    Thanks.

    Jonas

    Jonas,

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