How to troubleshoot if the client can get an IP address but can't access Internet via Multy X?

Zyxel_Support
Posts: 436
Zyxel Employee

Step 1: Check the LED status on the 1st node of
Multy X.
Step 3: Open the Multy X app to check if the device is limited by Parental Control rule.

Step 4: Run "Diagnose" in the Multy X app to check the speed test result.
Step 5: Try to reboot the 1st node and the 2nd node to refresh Multy X network.
Step 6: Check current firmware version in the Multy X app and update it to the latest version.
Please check if the LED is White Solid.
If the LED shown on the 1st node is Red Solid, it means Multy X cannot access Internet.
Please check your Internet environment.
If you are still not able to get an Internet connection, please contact your Internet service provider.
Step 3: Open the Multy X app to check if the device is limited by Parental Control rule.

You will get the following results:
- between Internet and the 1st node
- between Internet and the 2nd node
- between the 1st node and the 2nd node (backhaul)
Step 5: Try to reboot the 1st node and the 2nd node to refresh Multy X network.
Refer to How to restart the Multy X unit?.
Step 6: Check current firmware version in the Multy X app and update it to the latest version.
Zyxel regularly releases new firmware to improve Multy X, therefore upgrading to the latest firmware may resolve some problems.
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