NAS540 Having trouble to set up iphone zcloud app

kafandiyev

Hi,

recently purchased nas 540 but I never could reach it through zCloud app.

I used Zyxel drive which technically works but extremely slow. But I could never make zCloud app to find and connect to my Nas540. 

On the Find a NAS screen on the app my NAS appears with ip 192.168.1.150 Whenever I press on it it says device not found. 

I skip to manually adding the device I enter my hostname with and without http:// or https:// before it and enter username and password but it can't connect. 

I'm totally lost and I don't know how to do advance settings on my router or computer or NAS540..

Would appreciate any help

#NAS_September

Rory

@kafandiyev,

What's your mobile operating system?
You can first check if browser of phone can access your NAS540.

Fredzoul1

You can make with DDNS free service, and a host name like (noip.me), but you have to open ports on your router. I use a solution like that without problem for external access. Other solution I use, is access with private VPN !

Johan

Are you unable to connect to the NAS in your local network as well (using local IP)? Or is it only externally?

Kaneda

I'm having similar issues. I registered an address with zyxelcloud, and I can ping that address from an external computer so that seems to be working. I have enabled uPNP on my router and also gone through the uPNP settings in the NAS.  When I try to connect through zcloud on my android phone though, it says failed to connect to NAS, check NAS IP, DYNDNS or http.... Also I can use the twonky player on my phone when on my local network, should it also work over WAN?

Ijnrsi

@Kaneda
Do you add the port number while you type the FQDN in the zcloud APP?
I guess your problem would simular as below link as fotget to add port nubmer:
https://homeforum.zyxel.com/discussion/449/nas-326-failed-https#latest