NSA325v2 UPnP not working with myzyxel cloud

Geri

Hi Guys,

I've been using my NSA325v2 NSA for a long time, but so far I have not been able to set the zyxel mycloud agent properly. I still cannot access my NAS remotely, because there might be some issue with my UPnP settings on my router device.

When I try to click on "UPnP settings" on the myzyxelcloud page:

After a while (trying to load the setting for a long), I always get the following error:

I also checked the UPnP protocol on the NAS administration page, but the issue can be found there as well:

In my router (which is an older and not so beloved device) I could set the UPnP feauture but based on the result above it does not seem to be working at all. I got this router from my UPC Internet service provider.

I guess the problem is with the router itself, but I wanted to post this issue here if anyone else faced the same/similar case. It would be very helpful, because I don't want to buy a new router in vain.

Thanks for your help in advance!
Geri


#NAS_October

Johan

Try uninstalling the MyZyXELCloud-Agent, setting the NAS to static IP and make sure you are running the latest firmware. Then install the MyZyXELCloud-Agent again.

No matter if you tried all steps, try re-installing the agent.

If you are on a Apple PC make sure you have tried with a different browser such as Firefox, Chrome and/or Opera.

Geri

Thanks for your suggestion, @Johan
I have the latest firmware and I am using Chrome in Windows. I already tried it with Windows Edge, but did not help.
Unfortunately, the reinstall did not fix this issue. I still get the same error message:


And as I wrote in my original post, in NAS admin page when I go to UDnP port map settings I got the following:


Thank you
Geri

Johan

It does sound like your router is the issue yes, what is the model?

Fredzoul1

@Geri,
If your routeur don't have UPnP, you have to open port and redirect manually to your NAS with static IP and normally it's ok after that

Johan

@Fredzoul1
His router has UPnP as specified in original post. However I believe his router have issues with the UPnP. But I have yet not the information of which model his router is.

Fredzoul1

Ok, thanks you, i missed this information on the post :-) Good eyes :-)

Geri

Hi @Johan
The model is Technicolor TC7200. I don't really like this router, but it got it from my Internet Service Provider for free.

Thanks for having a look at my post, @Fredzoul1
This router has this UDnP feature, but it does not seem to be working fine 
Yeah, you might be right that I should play with the port forwarding.

Geri

Thank you All for all the help.
Finally, the only solution was to replace the router which I got from my Internet Service Provider. Now I use TPLINK Archer AC750 without any issue. 

Fredzoul1

@Geri,
Ok thanks for your reply, and we are happy if the default is resolved and to know that the NAS is not the problem :-)