[100601]If you don't link your Multy to a MyZyxelcloud account.....

DrPepper
Posts: 35
Freshman Member

How do you regain management access if you factory reset your phone, get a new phone, or want to access the Multy app from a device other than the one used for initial setup?
I don't see any point where I am prompted to create an admin username/password.
I don't see any point where I am prompted to create an admin username/password.
0
Accepted Solution
-
@DrPepper,
If say you lose that device or upgrade to a new device, you will be locked out until you factory reset Multy and redo setup?
-> Yes. Because Multy X and your mobile device will exchange the shared secret during installation progress. (The shared secret is different every time.)0
All Replies
-
If you don't link your Multy to a MyZyxelcloud account:- factory reset your phone- get a new phone- want to access the Multy app from a device other than the one used for initial setupYou need to reset and reinstall Multy X to get access right.It is recommended to register an account on myZyxelCloud for better supports and services.The benefits with a registered account:- The configurations are saved in both your mobile device and myZyxelCloud. You can manage Multy X units from any of your mobile devices with the same account.- Amazon Alexa skill needs to login with myZyxelcloud account.- Multy X will support push notification in future, push notification also need to login with myZyxelcloud account.0
-
ok and what is the idea with facebook login or google+ login? So from my understanding it is necessary to have a myzyxel account
0 -
@Zyxel_Support
Thanks. So if you don't link to a MyZyxelcloud account you can only managed Multy from that device. If say you lose that device or upgrade to a new device, you will be locked out until you factory reset Multy and redo setup?
@pancho35m
The facebook/google sign in are optional ways to sign in to the MyZxelcloud account.0
Categories
- 8.5K All Categories
- 1.6K Nebula
- 71 Nebula Ideas
- 57 Nebula Status and Incidents
- 4.5K Security
- 226 Security Ideas
- 983 Switch
- 46 Switch Ideas
- 879 WirelessLAN
- 22 WLAN Ideas
- 5.2K Consumer Product
- 157 Service & License
- 280 News and Release
- 59 Security Advisories
- 13 Education Center
- 580 FAQ
- 263 Nebula FAQ
- 160 Security FAQ
- 76 Switch FAQ
- 74 WirelessLAN FAQ
- 7 Consumer Product FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 69 About Community
- 46 Security Highlight
Consumer Product Help Center
