[100601]If you don't link your Multy to a MyZyxelcloud account.....

DrPepper

How do you regain management access if you factory reset your phone, get a new phone, or want to access the Multy app from a device other than the one used for initial setup?

I don't see any point where I am prompted to create an admin username/password.

Zyxel_Support

@DrPepper,
If say you lose that device or upgrade to a new device, you will be locked out until you factory reset Multy and redo setup?
-> Yes. Because Multy X and your mobile device will exchange the shared secret during installation progress. (The shared secret is different every time.)

Zyxel_Support

@DrPepper,

If you don't link your Multy to a MyZyxelcloud account:

- factory reset your phone

- get a new phone

- want to access the Multy app from a device other than the one used for initial setup

You need to reset and reinstall Multy X to get access right.

It is recommended to register an account on myZyxelCloud for better supports and services.

The benefits with a registered account:

- The configurations are saved in both your mobile device and myZyxelCloud. You can manage Multy X units from any of your mobile devices with the same account.

- Amazon Alexa skill needs to login with myZyxelcloud account.

- Multy X will support push notification in future, push notification also need to login with myZyxelcloud account.

pancho35m

ok and what is the idea with facebook login or google+ login? So from my understanding it is necessary to have a myzyxel account
 

DrPepper

@Zyxel_Support
Thanks.  So if you don't link to a MyZyxelcloud account you can only managed Multy from that device.  If say you lose that device or upgrade to a new device, you will be locked out until you factory reset Multy and redo setup?

@pancho35m
The facebook/google sign in are optional ways to sign in to the MyZxelcloud account. 

Zyxel_Support

@DrPepper,
If say you lose that device or upgrade to a new device, you will be locked out until you factory reset Multy and redo setup?
-> Yes. Because Multy X and your mobile device will exchange the shared secret during installation progress. (The shared secret is different every time.)