[100601]If you don't link your Multy to a MyZyxelcloud account.....
DrPepper
Posts: 35 Freshman Member
How do you regain management access if you factory reset your phone, get a new phone, or want to access the Multy app from a device other than the one used for initial setup?
I don't see any point where I am prompted to create an admin username/password.
I don't see any point where I am prompted to create an admin username/password.
0
Accepted Solution
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@DrPepper,
If say you lose that device or upgrade to a new device, you will be locked out until you factory reset Multy and redo setup?
-> Yes. Because Multy X and your mobile device will exchange the shared secret during installation progress. (The shared secret is different every time.)0
All Replies
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If you don't link your Multy to a MyZyxelcloud account:- factory reset your phone- get a new phone- want to access the Multy app from a device other than the one used for initial setupYou need to reset and reinstall Multy X to get access right.It is recommended to register an account on myZyxelCloud for better supports and services.The benefits with a registered account:- The configurations are saved in both your mobile device and myZyxelCloud. You can manage Multy X units from any of your mobile devices with the same account.- Amazon Alexa skill needs to login with myZyxelcloud account.- Multy X will support push notification in future, push notification also need to login with myZyxelcloud account.0
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ok and what is the idea with facebook login or google+ login? So from my understanding it is necessary to have a myzyxel account
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@Zyxel_Support
Thanks. So if you don't link to a MyZyxelcloud account you can only managed Multy from that device. If say you lose that device or upgrade to a new device, you will be locked out until you factory reset Multy and redo setup?
@pancho35m
The facebook/google sign in are optional ways to sign in to the MyZxelcloud account.0 -
@DrPepper,
If say you lose that device or upgrade to a new device, you will be locked out until you factory reset Multy and redo setup?
-> Yes. Because Multy X and your mobile device will exchange the shared secret during installation progress. (The shared secret is different every time.)0
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