NAS326 firmware upgrade

Cooper_C
Cooper_C Posts: 13  Freshman Member
edited December 2017 in Personal Cloud Storage
Upgraded NAS326 firmware to v5.21.  Connecting to the GUI via box IP address returns a 404 error.  Using the NAS Starter Utility, able to reach the web page, but none of the icons show, and the icons at the top of the page do not function.  Research via Google has returned no results.  Has anybody else experienced this problem and have a solution?  Contacted Zyxel and waiting on a reply.

#NAS_December
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Comments

  • Mihawk
    Mihawk Posts: 103  Ally Member
    @Cooper_C
    Make sure the NAS326 recevied the correct IP address and clear browser history and try again.
    If the problem still exist, that you might need to reset the password and IP with 1 beep and try again, if no help, might reset the device.
  • Cooper_C
    Cooper_C Posts: 13  Freshman Member
    I've tried multiple browsers after clearing the cache, cookies, etc.  I have also done the one beep reset and the three beep reset and yet the browsers continue to receive the 404 error code.  Getting access to the management web page was hit and miss on the old firmware.  Unable to ssh or telnet to the device.  The file shares and access to them are not a problem.
  • Rory
    Rory Posts: 120  Ally Member
    @Cooper_C

    What's the result if use myZyXEL to find your NAS?
    https://findme.zyxel.com/

    What's the status of system LED?



  • Cooper_C
    Cooper_C Posts: 13  Freshman Member
    @Rory

    I have a solid white system light.  No errors noted.
  • Cooper_C
    Cooper_C Posts: 13  Freshman Member
    @Rory

    myZyXEL can locate the device.

  • Zyxel_Brian
    Zyxel_Brian Posts: 41  Zyxel Employee
    @Cooper_C
    We have contacted you via private message.
    Please check you message box.
    Thanks.

    BRs, Brian.
  • Cooper_C
    Cooper_C Posts: 13  Freshman Member
    Zyxel is going to RMA the unit.  Thanks to all that responded.
  • Cooper_C
    Cooper_C Posts: 13  Freshman Member
    Strike the RMA.  Zyxel sent firmware v5.20.  Installed and now have complete access to the box.
  • Peppino
    Peppino Posts: 38
    First Comment Friend Collector Fourth Anniversary
     Freshman Member
    I ran into the same issue. Can you please share that firmware?
  • Fredzoul1
    Fredzoul1 Posts: 97  Ally Member
    edited December 2017
    You can directly download it in this FTP, because old version are always available :-)
    ftp://ftp.zyxel.fr/ftp_download/NAS326/firmware/

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