Roaming Problems with Multy X // Mesh Networking

metabubble
Posts: 3
Freshman Member

Hi.
I have just set up a total of 3 Multy X devices. When I set them up, all were in optimal range. However, when I move between rooms, my phone (LG V30+) often does not roam to the next node, resulting in the WIFI "going away" and connections dropping. It takes a couple seconds for the phone to go back to the Wifi. Also happens with a Chromebook.
Tried splitting 2.4 and 5 GHz names and tried on all 3 possibilities (2.4, 5 and both networks same ssid) - but it keeps happening.
And secondly, it is quite annoying that this product is sold as "mesh" and you are already advertising a feature that does not yet exist: "No matter where you are in the home, Multy automatically finds and connects to the closest Multy node—delivering the fastest wireless connection and the strongest signal connection, for better reliability." (Source: https://www.zyxel.com/us/en/products_services/AC3000-Tri-Band-WiFi-System-Multy-X/intelligence)
How am I supposed to test what Zyxel advertises within my return and refund period? I am honestly asking and expecting an answer why this feature - which isn't ready yet - has been advertised.
#MultyX_March
I have just set up a total of 3 Multy X devices. When I set them up, all were in optimal range. However, when I move between rooms, my phone (LG V30+) often does not roam to the next node, resulting in the WIFI "going away" and connections dropping. It takes a couple seconds for the phone to go back to the Wifi. Also happens with a Chromebook.
Tried splitting 2.4 and 5 GHz names and tried on all 3 possibilities (2.4, 5 and both networks same ssid) - but it keeps happening.
And secondly, it is quite annoying that this product is sold as "mesh" and you are already advertising a feature that does not yet exist: "No matter where you are in the home, Multy automatically finds and connects to the closest Multy node—delivering the fastest wireless connection and the strongest signal connection, for better reliability." (Source: https://www.zyxel.com/us/en/products_services/AC3000-Tri-Band-WiFi-System-Multy-X/intelligence)
How am I supposed to test what Zyxel advertises within my return and refund period? I am honestly asking and expecting an answer why this feature - which isn't ready yet - has been advertised.
#MultyX_March
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All Replies
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Is possible to share Diagnose result of your Multy X app?How do you check your phone (LG V30+) often does not roam to the next node?Do you have other wireless client device? Has the same problem?The roaming feature of Multy X requires the client device itself to support 802.11kv as well. The operation mode is when Multy X finds that the signal is better than 1st node after the client device is close to 2nd node, Multy X tells the client device to connect to 2nd node through 802.11kv. But roaming or not, it is depend on client device decision/design.
I have iOS devices and works properly.
https://support.apple.com/en-us/HT202628
I'm not sure that LG V30+ is supported 802.11kv or not. I cannot search related information.Chromebook may need to check the driver of wireless adapter is supported 802.11kv or not.0 -
I walk with my phone through the house and check Wifi analyzer. At some points, wifi disconnects. This also happens during VoIP calls. Phone works fine with Orbi that has 2 different SSIDs for 2.4 and 5 GHz.
Not having to "hack" 2 different SSIDs were my reason for the Multy, but it is not working and not having advertised features is a dealbreaker. I am returning my devices today.
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Due to my friend have Orbi and it seems have unstable problem,
so I bought Multy X and it works as my expectation,roaming feature also good with my iPhone,maybe you can check with LG support team as Dash's suggestion.But I'm curious, why you need Multy X if Orbi works at your home?0 -
Orbi only works if I set different SSIDs for 2.4 and 5 GHz, which can only be done via Telnet. It is unsupported and might break with a future update.
That's why I tried Multy, because you can set 2 different SSIDs through interface. However speeds are slower than with orbi and even with 2 different SSIDs I have Wifi drop-outs. So I am staying with the unsupported configuration that I use with my orbi.
Also, nobody is addressing that Daisy-Chain was advertised but is not yet available. I have a long house and the Internet is on one end, not in the center. I have nothing left to do but to return that piece of garbage that Zyxel calls Multy. One of the units even had the LED broken - nice quality control.... not.
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