NAS 326 findme does not work

ArtMike

Same problem. Can not create a pair. I press the button on the NAS and nothing happens. Why do you write a solution to this problem in private messages? Write the answer here! Why should I waste time waiting for your answer?

Zyxel_Brian

Hi @ArtMike

Since there are many reasons to cause the device pair failed such as the route doesn't support UPnP, configuration error or topology error, and those information would include personal information or need more assistance, therefore, we will send the private message and provide the assistance to the user.

Also while you got the problem, then you can check following items:

1. Does router support UPnP?

2. Does MyZyxelCloud portal find the device?

3. Does the NAS receive the correct IP address and DNS address?

4. Do not use NAS's IP as DNS address, try Google DNS or router's gateway to be the DNS in NAS.

5. Does NAS find the UPnP router and show in the UPnP Port Mapping page?

6. Is there any device between NAS and router?

7. Try to unpair device via uppair button in MyZyxelCloud in NAS.

8. Reinstall MyZyxelCloud APP and try again.

BRs,

Brian.

ArtMike

Reinstall all - nothing
Try to use - MAC/PC/IPAD/IPHONE/Opera/Safari/IE/CHROME/FireFox .... shamanic tambourine - nothing....
p/s - Russian support center does not work (
p/p/s - sorry for my basic english 

ArtMike

ArtMike

NAS plugin directly to router

Zyxel_Brian

Hi @ArtMike

Please kindly try the following commend via telnet/ssh to your NAS while you at the status(photo)

NAS326# pidof zyxel_button_checkd | xargs kill -SIGUSR1

The command is simulating to press the copy/sync button.

So, if the function works, then the pair process should finish success.

Best Regards,

Brian.

ArtMike

-sh: NAS326#: not found

kill: you need to specify whom to kill

ArtMike

~ $ pidof zyxel_button_checkd

7127

~ $ pidof zyxel_button_checkd | xargs kill -SIGUSR1

kill: can't kill pid 7127: Operation not permitted

ArtMike

Any more idea? Or put this box to garbage?

Zyxel_Brian

Hi @ArtMike

Already sent you a private message, please kindly check your message box.

Thanks.

Best Regards,

Brian.