Zyxel Multy X: Can' t connect the app with new mobile phone

feealf

Due to a malfunction, I had to replace my mobile phone. From that time, I had no longer access - via app - to my Zyxel Multy X; the mobile phone only asks for a new installation. Any ideas?
#MultyX_Aug

Teemo

Hi feealf,

Before you change to new mobile phone, do you login your myZyXELcloud account on Multy App?
If yes, when you use the same account, it should able to synchronize cloud information.
If no, you may need to reset and reinstall your Multy X.

Please refer to Is it mandatory to register an account before setting up Multy X?