Multy x app stays disconnected

Zemfira

Same problem here. Iphone X, iOS 12.4, I’ve tried to setup newly bought Multy kit 3. First Multy created a network, but in the final “picture” showed Bluetooth settings error and offers two options: try again to connect to Internet via Bluetooth or to reset Multy. I tried both options, tried to swap two Multy-s and received same error! The Multy App shows clean place with no nodes in it, but I do have wi-fi working! I tried to view the internet connection through Diagnostics and it showed “unknown” node. But after I closed and re-opened the app it looks like I just had installed it - it offers a setup, and shows no nodes at all. I have no idea what to do

ENDLESS

Do you mean you cannot install Multy node successfully?
Can you share the screenshot about the failure message?

Please go to iPhone X's Settings > Bluetooth, then disable and re-enable Bluetooth to try again.
Do you know the LED status during the problem happened? And what is your network topology?

Robert22

I have the same problem. Installing the first Multy X, creating WiFi, worked fine. But if I want (and I need it) to configure the Multy X or to add a new Multy X, I cant do it, because the app shows "disconnected" even if its connectsed to the WiFi. very strange, need help asap, otherwise I cant use my Multy X.

RibeiroRogerio

same error to me!!!

RibeiroRogerio

my phone is a iPhone X with iOS 14