What to do when Multy U (WSR30) fails to upgrade firmware?

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Zyxel_Support
Zyxel_Support Posts: 436 image  Zyxel Employee
in Multy WiFi System
When the Multy app prompts a message to tell you that Multy U (WSR30) fails to upgrade firmware, the possible reason is that Internet was disconnected during firmware upgrading. Please check Internet connection first. If Internet connection is alive, please reset and reinstall Multy U (WSR30).

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  • MikeH63
    MikeH63 Posts: 3 image  Freshman Member
    New Multy user. Initial install successful except for last step where Multy App announced a firmware upgrade required. It's been spinning my phone for 20 min. Is this usual? I'm using an iPhone 5se, iOS 14.8.1, wifi enabled and connected, phone signal 1-2 bars. 
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,401 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    Hi @MikeH63

    Sorry for the inconvenience.
    We're working on this case.
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,401 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    edited December 2021
    Hi @MikeH63

    Thank you for feeding back to us and we had addressed the root cause of this issue. We're working on this issue , the app will be updated soon.
    However, if you need to manage your device urgently, here we have  a beta version which should resolved the issue you met.
    We'll release a new firmware on the app store once the formal version is ready.

    Thank you


  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,401 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    Hi @MikeH63 ,

    The issue has been resolved. You can download the latest Multy APP firmware via APP store.

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