What to do if the primary Multy can't find other nodes?

Zyxel_Support Posts: 436  Zyxel Employee
When the primary node can’t find other nodes, please follow the instructions shown below for troubleshooting.

Too far from primary node

Check the other node’s location on Multy App to find out if the signal strength of the node is too weak and move the node to a proper location where the signal strength is perfect.

Check LED status

Check the LED status on both nodes to see if the backhaul connection works correctly. Normally, LED should be Blue and Pink Rotate.

Multy U (WSR30) issues

In some rare cases, restarting your Multy U (WSR30) can fix connectivity issues sometimes. Don’t worry. This won’t erase any data. All of your settings will still be in place.

Consumer Product Help Center