What to do when Your Multy device is not available happens on the AiShield App (iOS)?

Zyxel_Support
Posts: 436
Zyxel Employee

When you open the AiShield App (iOS version) and see the Your Multy device is not available, it is because the license has been activated but the Multy App still hasn't synchronized with the cloud server.
Please close the AiShield App and wait for a while. Then open the app again to verify if the problem has been resolved.
When you have two WiFi System: Multy X (WSQ50) and Multy Plus (WSQ60) on the Multy App.
Please make sure the focus is Multy Plus (WSQ60) in your Multy App before you open the AiShield App, it is because the security feature of Aishield now is only supported in Multy Plus (WSQ60).

Please close the AiShield App and wait for a while. Then open the app again to verify if the problem has been resolved.
When you have two WiFi System: Multy X (WSQ50) and Multy Plus (WSQ60) on the Multy App.
Please make sure the focus is Multy Plus (WSQ60) in your Multy App before you open the AiShield App, it is because the security feature of Aishield now is only supported in Multy Plus (WSQ60).

0
Comments
-
When you open the AiShield App (iOS version) and see the Your Multy device is not available, it is because the license has been activated but the Multy App still hasn't synchronized with the cloud server.
http://bankslogin.onl/ibc-bank-online-banking/
0
Categories
- All Categories
- 185 Beta Program
- 1.7K Nebula
- 90 Nebula Ideas
- 63 Nebula Status and Incidents
- 4.7K Security
- 236 Security Ideas
- 1.1K Switch
- 51 Switch Ideas
- 916 WirelessLAN
- 27 WLAN Ideas
- 5.4K Consumer Product
- 174 Service & License
- 296 News and Release
- 65 Security Advisories
- 14 Education Center
- 990 FAQ
- 432 Nebula FAQ
- 255 Security FAQ
- 100 Switch FAQ
- 115 WirelessLAN FAQ
- 22 Consumer Product FAQ
- 66 Service & License FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 68 About Community
- 52 Security Highlight
Consumer Product Help Center
