NBG-419N v2 router not working when WIFI button is ON

Cristal Posts: 3  Freshman Member
edited November 2018 in Home Router
Hey guys

I got this router from Zyxel, model number NBG-419N v2, im using it now for several years.

Today my internet was not working, not the WIFI and not the laptop that is conected to a LAN port.
All the leds(WAN and LAN) where off and just blinking from time to time(several seconds intervals)

I tried to enter the routers set up menu but i could not! I tried everything to make it work(powered it off and on) and somehow i thought to turn off the WIFI button on the back of the router.
All of a sudden the WAN and LAN port leds where on and the interned started to work again on my laptop.

Now i could even enter the setup menu, i did a factory reset from the button on the back of the router, i did the set up again entering all my ISP data but when i turn on the WIFI button again everything is crashing and not working.

When WIFI button is on i have no internet via WIFI and nor via LAN cable.What could be wrong? Can someone help me?



All Replies

  • Hill
    Hill Posts: 145  Ally Member
    Can you provide your network topology?
    What is the firmware version of your NBG-419N v2?

    Please try to enable HW WiFi Button and do HW reset, then NBG-419N v2 is only connected a laptop via LAN, is the problem still existed?

  • Cristal
    Cristal Posts: 3  Freshman Member

    Thanks for the reply. Here is the firmware of my router: 

    I dont really know what you mean by network topology. I did all the steps, i factory reset the router multiple times. It seems that is something related to the router, even if i have the internet cable out of the rooter when i pus the WIFI button on everything is going awkward, i cant even access the routers setup page via the routers IP. Nothing is working when i push on that button, like the router is dead, leds are blinking from time to time chaotically. 
  • Zyxel_Steven
    Zyxel_Steven Posts: 247  Zyxel Employee
    We have contacted you via private message. Please kindly check your message box.
  • Cristal
    Cristal Posts: 3  Freshman Member
    Hello Steven, i replied to the PM, thanks!
  • Yolita
    Yolita Posts: 1
    I need help, also problem
  • Nebula_Freda
    Nebula_Freda Posts: 364  Zyxel Employee
    Hi @Yolita ,
    Would you provide the detail issue symptom for us?
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