Multy X - Secondary Node disconnecting/rebooting

jb68

Hi,

Recently bought Multy X and the secondary node keeps disconnecting/rebooting every day - I have tried moving it etc and it still happening, the logs don't show much and it's frustrating me

#MultyX_Jan_2019

Hanamichi

How do you know 2nd node keeps disconnecting/rebooting?
When the problem occurred, how's the LED status of 2nd node?
Is possible to provide more information you encountered?

Can you share the result of backhaul signal strength?
https://homeforum.zyxel.com/discussion/1350/how-to-tell-where-the-extender-node-connects-to-in-the-network#latest

jb68

The LEDs go off on the second note and does the reboot sequence. The WiFi backhaul says to move it but I can’t move it any further. Ones downstairs in the corner and the other upstairs. But the signal seems fine and the speeds are fine. Just that it will reboot. 

Zyxel_Steven

@jb68,
In order to provide you with a better assistance, we have contacted you via private message. Please kindly check your message box and send back the log to us for analyzing. Thank you.

jb68

Have replied kind regards