Low internet connection but good connection between 3 multys

marcusdrum Posts: 2  Freshman Member
edited June 2019 in Multy WiFi System
 pleas can you help me? I got 3 multy, but there's a very low internet connection when checking diagnosis 


All Replies

  • Zyxel_Steven
    Zyxel_Steven Posts: 247  Zyxel Employee
    edited June 2019

    This is known issue of "Diagnose", we will fix it in next official firmware, the schedule would be before the end of June.

    Due to Ookla updated its server list, there are many URLs with ports in the server list of Ookla Speedtest to bring about parsing issue.

    The Diagnose result of Multy App wouldn't affect your LAN/WLAN device speed, because it is not real at this moment. You can directly check with some speed test App/web site.
  • Zyxel_Steven
    Zyxel_Steven Posts: 247  Zyxel Employee

    We have released Multy X firmware: V2.10(ABKJ.8)C0 to fix this issue. Please kindly verify it with the latest firmware. :) 
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