I had to reboot my base node - now Multy app just says "disconnected"

Crojonious

Had to change out the power strip it was plugged into, so I unplugged and replugged everything, waited until all lights were go, and the internet working again. But in the Multy app it just says "disconnected" and won't let me make any changes or run tests or anything. Rebooted my phone, still doesn't work. How do I make the app work again?


#MultyX_Jul_2019

Crojonious

The amazing thing is, when I go to "my home" and then back to the dashboard, I see a tantalizing glimpse of all the custom nodes I set up, then they disappear and all that shows is "disconnected". Extremely frustrating.

workinto

As you mentioned, the internet is working, so there isn't any issue of the usage, except the Multy App, right?
What are the firmware of your Multy App and Multy X?
The latest Firmware of App is 2.3.4.
Is the light on both Multy white?

Crojonious

Except now it's not working. After an hour, the internet is gone and the light on the primary unit is red. And I don't know how to check for firmware versions if it won't connect.

workinto

What device that the Multy connected to on its WAN port?Router/Modem?
You can check the internet ability of Router/Modem.
Was everything fine before you moved those Multy?
Which mode are your Multy on, NAT mode or Bridge Mode?

Crojonious

Multy is connected to a router, which is connected to a modem, which is connected to fiber. Plugging a laptop into the router (broadcast is turned off) verifies the internet is still working.

Everything was fine before rebooting Multy. Not sure about NAT or bridge - whichever the default is out of the box.

workinto

Maybe you can try with another ethernet cable.
If the Multy X still couldn't work with the internet, and try to factory reset.