How a new installation of the Multy App can connect to an existing MultyX

Hefty77

I had a new Handy with installed Multy App. But this cannot connect to a working MultyX. Is it possible to keep the existing working configuration and simply connect with the "new" App to the System.

I need help for that. Thanks!


#MultyX_Sep_2019

Zyxel_Eric

Hi @Hefty77,

If you already have a Multy Site, and it cannot transfer to another phone except the Site is paired with an account, and the user can log in the Multy App with the account, and manage it on different phones.

Please refer to below KB, you may find the answers to your questions.
Can Multy User transfer the Multy Site from one account to another?
https://kb.zyxel.com/KB/searchArticle!viewDetail.action?articleOid=017701&lang=EN
Will Multy site settings saved in the cloud without a Zyxel account?
https://kb.zyxel.com/KB/searchArticle!viewDetail.action?articleOid=017725&lang=EN