Multy X AC3000 stopped all wifi and won't reset

I've been using the AC3000 since July 2018. Today it has stopped all wifi activity.
I've tried power cycles, the reset button for over 5 seconds to restore factory settings.
Still no wifi at all.
The app still shows the two units.
What else can I try to get the unit working again?
#MultyX_Oct_2019
I've tried power cycles, the reset button for over 5 seconds to restore factory settings.
Still no wifi at all.
The app still shows the two units.
What else can I try to get the unit working again?
#MultyX_Oct_2019
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About 5 hours of frustration with the Multy X and the hideously slow android Multy app.
We are sorry for the experience that happened to you.
1. What is the Multy firmware version and the App version?
2. Does this issue happened after the firmware upgrade?
3. Please share your Network topology.
4. How did you test the wifi?
5. Do you mean that you can reinstall the Multy on the App, but it still didn't broadcast the wifi?
6. May I know the model of your phone, and its iOS/Android version?
BR,
Eric