I’m connected, the Multy app says I’m Disconnected
Fallas
Posts: 1
After updating the firmware nothing is the same.
App is disconnected but I still have internet.
Yesterday I was able to configured Multy X 1, but when adding the second the App went disconnected.
anyone with the same issue - any ideas how to solve?
#MultyX_Feb_2020
App is disconnected but I still have internet.
Yesterday I was able to configured Multy X 1, but when adding the second the App went disconnected.
anyone with the same issue - any ideas how to solve?
#MultyX_Feb_2020
0
All Replies
-
Dear Sir,
We have sent a private message to you via the message box.
Please check your message box, and help us to clarify your problem.
BR,
Eric0 -
Hello,
I have the exact problem! Reset doesn’t seem to work. How was problem solved?
0 -
Dear Sir,
Please help to provide the below information for us to clarify your issue.
1. Was it your first time to install Multy?
2. Please provide the Mac address of the first Multy, you can check the label at the back of Multy device.
3. How many Multy do you have?
4. Can you share your steps of installation? did it happen after the second Multy installed?
5. Please send feedback on you Multy App, you can do it via Multy App >> Menu >> Send Feedback, we can analyze the log file which attached in the feedback mail.
Thanks
Eric0
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