myZyXELcloud-Agent does not update completely

Chefkoch
Posts: 2
Freshman Member

Hello together,
after trying to update my myZyXELcloud-Agent, the installation process stucks at 96% and will not proceed.
I have the newest firmeware update: Release V5.21(ABAG.5)C0
My NAS-type is NAS542.
After asking me to update the myZyXELcloud-Agent that problem occurs.
Anybody has the same problems?
bye
Chefkoch

#NAS_Mar_2020
after trying to update my myZyXELcloud-Agent, the installation process stucks at 96% and will not proceed.
I have the newest firmeware update: Release V5.21(ABAG.5)C0
My NAS-type is NAS542.
After asking me to update the myZyXELcloud-Agent that problem occurs.
Anybody has the same problems?
bye
Chefkoch

#NAS_Mar_2020
0
All Replies
-
Please try below steps to see if any help.
1. Enable Telnet or SSH on NAS542 and Telnet or SSH into NAS542 (user is 'root').
2. Type 'cd /i-data/sysvol/.system/zy-pkgs/'.
3. Type 'wget ftp://ftp2.zyxel.com/NAS542/zypkg/5.21/myZyXELcloud-Agent_1.0.6_arm_0106_5x0.zpkg'.
4. Go to NAS542's web interface > App Center and tap the icon.
5. Try to update/install new myZyXELcloud-Agent again.
0
Categories
- 7.8K All Categories
- 1.6K Nebula
- 55 Nebula Ideas
- 53 Nebula Status and Incidents
- 4.3K Security
- 217 Security Ideas
- 912 Switch
- 41 Switch Ideas
- 811 WirelessLAN
- 16 WLAN Ideas
- 5K Consumer Product
- 133 Service & License
- 260 News and Release
- 52 Security Advisories
- 6 Education Center
- 573 FAQ
- 273 Nebula FAQ
- 132 Security FAQ
- 73 Switch FAQ
- 72 WirelessLAN FAQ
- 7 Consumer Product FAQ
- Documents
- 34 Nebula Monthly Express
- 68 About Community
- 40 Security Highlight
Consumer Product Help Center
