XMG3927-B50A - Features Disabled

MichaelF1

KCOM (Kingston Communication) ISP have recently provided a new router XMG3927-B50A.
Many user features including User account creation, Firmware upgrade have been removed from the router settings. Also, in the USB setting once I connect the NAS drive they have their own user account KCOMengineering which can access the drive. I can not add new users as my default it takes me back to the main screen. Whilst I have concerns about my ISP been able to access my private information, my main concern is I can not remove any of the lockdown features they have implemented to this device. I am told that they can not offer support and I should purchase a OEM router should I want to access the more complex side of the router (Day to day operations for me) …. 
Resetting the device to factory does not remove any features. 
Any suggestions how to Flash/Remove Firmware/Update or restore to a true OEM ?

Looking for some guidance …. 

m1aym

I have same issue. Router locked down . Cannot hide SSID. Cannot change firmware

Hikari

Hi Gentlemans
Since KCOM uses an ISP specific FW, they have request special settings when FW release. Thus we cannot change the configuration setting from our side. Only KCOM can control this. 

3ll3

Try this solution :

https://community.zyxel.com/en/discussion/11497/xmg3927-b50a-firmware-version

rammstein9910

Hi guys, got the same situation, i want to get rid of this custom fw. SSH option is not available, how can I try to force update the factory FW? Shall I try with TFTPD?

j360

Did you manage to sort this?
I also have the kcom and am struggling to update the firmware.

can you help?

bigkenny

any update on this same question………….