XMG3927-B50A - Features Disabled

KCOM (Kingston Communication) ISP have recently provided a new router XMG3927-B50A.
Many user features including User account creation, Firmware upgrade have been removed from the router settings. Also, in the USB setting once I connect the NAS drive they have their own user account KCOMengineering which can access the drive. I can not add new users as my default it takes me back to the main screen. Whilst I have concerns about my ISP been able to access my private information, my main concern is I can not remove any of the lockdown features they have implemented to this device. I am told that they can not offer support and I should purchase a OEM router should I want to access the more complex side of the router (Day to day operations for me) …. 
Resetting the device to factory does not remove any features. 
Any suggestions how to Flash/Remove Firmware/Update or restore to a true OEM ?

Looking for some guidance …. 


  • m1aym
    m1aym Posts: 1
    I have same issue. Router locked down . Cannot hide SSID. Cannot change firmware
  • Hikari
    Hikari Posts: 99
    First Comment
    Hi Gentlemans
    Since KCOM uses an ISP specific FW, they have request special settings when FW release. Thus we cannot change the configuration setting from our side. Only KCOM can control this. 
  • rammstein9910
    Hi guys, got the same situation, i want to get rid of this custom fw. SSH option is not available, how can I try to force update the factory FW? Shall I try with TFTPD?
  • j360
    j360 Posts: 1
    Did you manage to sort this?
    I also have the kcom and am struggling to update the firmware.

    can you help?
  • bigkenny
    bigkenny Posts: 25  Freshman Member
    First Anniversary 10 Comments Friend Collector

    any update on this same question………….

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