NAS326 Unable to pair device

Jelly
Jelly Posts: 3  Freshman Member
edited June 2020 in Personal Cloud Storage
So I just tried to pair my device via the zyxelCloud. On https://mycloud.zyxel.com the nas is found but when I try to pair the device, as soon as I click the button on the nas it says "device not found".
The nas has internet access, ping works
DNS settings are correct
Router allows Upnp
Manually set a portforward on the router and I was able to access the nas via wan ip.

#NAS_June_2020

All Replies

  • Sakura_T
    Sakura_T Posts: 101  Ally Member
    You may try uninstall and re-install the  zyxelCloud APP in your NAS.