NAS326 Unable to pair device

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Jelly Posts: 3  Freshman Member

June 2020 edited June 2020 in Personal Cloud Storage

So I just tried to pair my device via the zyxelCloud. On https://mycloud.zyxel.com the nas is found but when I try to pair the device, as soon as I click the button on the nas it says "device not found".

The nas has internet access, ping works

DNS settings are correct

Router allows Upnp

Manually set a portforward on the router and I was able to access the nas via wan ip.

#NAS_June_2020

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  Sakura_T Posts: 101  Ally Member

  

  June 2020

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  You may try uninstall and re-install the  zyxelCloud APP in your NAS.

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