LTE3316-M604 V2 reboots randomly

laxcity

Got an AP yesterday. everythyng seems to be working pretty well except the moment that AP is rebooting wtih no reason and a line in log.
Current Firmware Version: 2.00(ABMP.1)C0
Online update is not working, got a 400 code response from cgi: {"result":"ZCFG_INTERNAL_ERROR"}

concave

i got a similar / or even the same problem as @laxcity . the AP/Router reboots randomly. Sometimes it looks like it happens when a new device tries to connect to the WIFI or a StreamingService is started but i don't have any proof that there is a correlation.

What i tried so far:
- Perform a factory reset and try it again.
- Unplug the LAN cable and try it again.
- Disabled one of the bands  (2.4G respectively the 5G Band)
- Checked the log multiple times -> there is no error log.
- When i try to access a firmware update i get the same error as mentioned above by @laxcity (i would asume that there is none yet).
- Disconnect all devices but one (Might be more stable but no proof for that and no practical usecase for a router!!!).

LTE3316-M604

Firmware Version

2.00(ABMP.1)C0

I urgently need this to work properly. I bought a ZYXEL device because somewhere in my mind the brand historically is connected with the terms quality and adjustability but what i experience now is a mess tbh..

Looking forward to get help by the customer service or the community! Regards from Vienna, Austria.

Stef1963

Exact same problem here. Is it solved already?