Problem first time configuration Multi X

RibeiroRogerio

i have a problem with  the configuration, when the configuration is complete and i try to add a second node, I have a syncronization error.. and I have to reset the configuration.. if I ignoramus's the second node, the app  appears as disconnected.







#Multy_Oct_2020

Zyxel_Jerry

Dear Sir, 

To clarify the issue, here are some questions that need your response

1.What is your network topology?

2.After reset the device and re-install, have you ever seen the screen below on the multy APP?

3. Please refer to the article to reset the Multy device, and make sure all the steps are following the guide.

   https://homeforum.zyxel.com/discussion/3530/multy-devices-reset-when-certification-authority-expired#latest

   If you have some issues with the installation steps, please feel free and let us know. 

Please send us the feedback on your multy APP, we can help analyze the log to your issue.

Click the send feedback button on the multy app, the multy app will generate the log of your multy device.

Best regards,

Jerry 

RibeiroRogerio

hi,
1 the Multy is connect directly to de modem. 
2 no the screen above is not shown.

Zyxel_Jerry

Dear Sir,

We do not receive your feedback from the multy app, please send us the feedback.

we can help analyze the log to your issue.

Click the send feedback button on the multy app, 

the multy app will generate the log of your multy device.

Best regards,

Jerry